Store Policy & Shipping Info


1. Due to the nature of our products there are absolutely no refunds, although we do our best to accommodate and serve everyone. 

2. Shipping & Handling depending on the item purchased it may take up to 4 weeks to complete your order. Items that are currently on hand will be fulfilled within 7-10 business days. 

BLACK MADONNA COSMETICS ships out twice a week.

PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR YOUR ORDER TO BE SHIPPED - EXPEDITED SHIPPING IS ONLY APPLICABLE TO THE SHIPPING TIME NOT THE PROCESSING TIME.

This timeframe takes into consideration; payment processing times, weekdays, and delivery pickup times.

DOMESTIC SHIPPING (WITHIN CANADA AND THE UNITED STATES) ALL CANADIAN AND U.S. ORDERS ARE PROCESSED THROUGH USPS

USPS DOES NOT FORWARD MAIL. You need to let us know if you've changed addresses prior to your order being shipped to avoid your package being returned to us. 

CUSTOMERS ARE RESPONSIBLE FOR ANY DUTY CHARGES OR HANDLING FEES (IF APPLICABLE) UPON PICKUP. 

Please take note that the approximate shipping times and online tracking notifications are not always guaranteed by BLACK MADONNA COSMETICS. Depending on if your parcel is being held in customs, deliveries are delayed, or holidays are taking place -  BLACK MADONNA COSMETICS is not liable for the items once they leave our custody. BLACK MADONNA COSMETICS is not responsible for any damaged or lost parcels while en route to a country outside of the US.

Extra Insurance can be added at the customers request.

Extra Insurance can be added at the customers request.